When the phones go quiet: What smart franchisors do over the holidays

Every December, a lot of franchisors convince themselves business activity stops. But what we have seen is the opposite

phones go quiet

While people are less inclined to sign agreements they are have time to browse, research options, and think about what next year could look like. The holiday period becomes reflection time especially for someone who is dissatisfied with their job or planning a change.

This creates an opportunity. The smart franchisors don’t disappear until January. They stay active, organise their systems, and respond to inquiries while everyone else is checked out. This is the way to begin the new year with a head start.

Holiday downtime exposes the difference between brands that only know how to sell when the market is busy and those that build momentum even when activity is slower. Strong brands use December to prepare for the surge that comes when people return to work and are ready to act.

Preparation usually comes down to things like tightening the basics.  This is the time to revisit your documentation, disclosure, qualification, application flow, messaging, territory planning, onboarding steps and lead follow-up. These things always get pushed aside during busier months. December gives space to sort them out.

There is also a buyer psychology factor. When someone sends an inquiry and receives an immediate reply in the middle of the slower season, it signals responsiveness and reliability. If they reach out and hear nothing until the new year, they quietly move on.

People assume franchising is about selling franchises. In reality, it is about timing, process, and credibility. December rewards the brands that understand how to build the conditions for deals to close later, not just chase signatures today.

At Southbrook, we have seen this pattern repeatedly. The work that happens over the holidays get rewarded later.  The conversations, the organisation, the quick replies end up driving the deals that close in Q1. We learned this the practical way. While many firms shut down over the quiet season, we were meeting prospects, refining systems, and setting expectations. The payoff comes weeks later.

If you want momentum in 2026, the answer is simple. Stay visible. Reply quickly. Get your systems ready. Clean up what has been slowing you down. Position your brand so that when buyers wake up in January, you are the first call they make.

The phones aren’t silent. Most people just stop listening.

Merry Christmas and Happy Holidays Everyone!

ABOUT THE AUTHOR
Mila Kuzmicka
Mila Kuzmicka
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