Backed by over 50 years of haircare experience, the brand set out to deliver the Ultimate Barbershop Experience to Every guest, Every time, filling a gap in the market between quality and convenience. Since then, Tommy Gun’s has grown rapidly across Canada and expanded internationally into Australia, New Zealand, and the United States, surpassing 110 locations worldwide and delivering over 20 million services globally.
In a competitive grooming market, Tommy Gun’s stands out by refusing to be generic, offering premium services and products at an accessible price point. Each shop features a distinctive environment inspired by classic 1930s barbershops, paired with contemporary amenities including custom barber chairs, comfortable waiting lounges, complimentary beverages, a wash and rinse with every haircut, scalp massages, in-mirror televisions, and a signature hot towel finish. This relaxed yet elevated experience is designed to drive loyalty, with most guests returning every six to eight weeks. An exclusive retail assortment allows franchisees to generate both service and product revenue.
Technology is central to the Tommy Gun’s operating model and plays a key role in both guest experience and operational efficiency. A proprietary, state-of-the-art queuing system—supported by mobile app, online, and in-shop check-in—allows guests to receive real-time wait updates and SMS notifications. This system improves guest flow, maximizes chair utilization, and supports high-volume operations without compromising service quality. Integrated technology also manages guest service history, performance reporting, and marketing execution, giving franchise partners clear visibility into their business.
Barbers are supported through structured onboarding, standardized service techniques, and ongoing technical education to ensure consistent service delivery across every location. Franchise partners receive comprehensive initial and ongoing training covering operations, leadership, staffing, financial controls, and brand standards. Education is delivered through a combination of in-shop training, digital learning via Tommy Gun’s University, and in-person events including the Global Summit and Barber’s Edge. Led by an industry-recognized Global Education Team, this approach reinforces technical excellence, operational discipline, and brand culture—ensuring every shop operates to the same high standard.
Tommy Gun’s franchise partners are supported by a full-service Support Office designed to remove complexity from ownership. Dedicated Shop Support Managers work closely with franchisees to optimize performance, control costs, and maintain operational standards. An in-house real estate and leasing team identifies prime retail locations using demographic data and negotiates lease terms to support long-term success. The centralized marketing team executes national, regional, and local campaigns, driving consistent brand awareness and guest traffic. Distribution partnerships provide access to leading global grooming brands—many exclusive to Tommy Gun’s—allowing franchisees to benefit from strong margins and best-in-class retail offerings. Together, these departments form a cohesive and trusted franchise platform, allowing partners to focus on leadership, culture, and growth. Supported by a proven, scalable system, Tommy Gun’s continues to set the benchmark for excellence in the global men’s grooming industry.
Testimonials
“It’s the best thing I’ve actually done (becoming a Tommy Gun’s franchisee), the most rewarding. Financially, and the experience, and the everyday satisfaction of “this is what I do”. I’m proud of the shop, I’m proud of the business, I’m proud of the brand. Everything exceeded my expectations, by about 2x what I thought I could do.” – Ron Bazan
“Tommy Gun’s doesn’t really have any competition. It didn’t back in the day when their shops first opened, they came into a market that needed them and didn’t have anything. Literally there’s nothing [like them], and that’s why they’re so successful. They made their own market.” – Amanda Cascaden
“I think the support has been great. I often joke when I phone Head Office that they must be tired of hearing my voice because I phone them like five times a week. We get such great support, and whenever we have something to do or problems to solve, we get such great support from them.” – Justinus Adriaanse